Privacy Policy
At ISG Frames, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy outlines how we collect, use, disclose, and store your information when you interact with our website, services, and communications.
1. What Information We Collect
We may collect the following types of personal information when you visit our website, fill out a form, request a quote, or contact us:
Contact Details: Name, phone number, email address, business name
Project Information: Site address, building plans, or specifications you choose to share
Website Usage Data: IP address, browser type, device info, and pages visited (via cookies or analytics tools)
Marketing Preferences: Your communication preferences and interactions with our ads or emails
2. How We Collect Your Information
We may collect information:
Directly from you when you fill out forms, request a quote, email us, or call us
Automatically through our website using cookies and analytics tools (e.g., Google Analytics)
From third-party platforms when you engage with our ads or social media pages
3. Why We Collect It
We use your personal information to:
Respond to enquiries, provide quotes, and deliver our services
Improve our website and customer experience
Send marketing communications (only if you opt-in)
Comply with legal obligations and protect our business
We will not sell or rent your personal information to third parties.
4. How We Store and Protect Your Data
Your information is stored securely on trusted servers and cloud-based systems with access restricted to authorised personnel. We use industry-standard security protocols to safeguard your data from misuse, interference, or unauthorised access.
If you’ve provided your information through a contact form or quote request, it is stored securely in our CRM or email system and used only for the purposes outlined in this policy.
5. Sharing Your Information
We may share your personal information with:
Service providers that help us run our website, emails, or ads (e.g. hosting, email, and analytics platforms)
Third-party contractors or consultants involved in your project (only where necessary and with consent)
Legal or regulatory authorities, if required by law
6. Cookies & Analytics
Our website uses cookies to enhance your experience and gather analytics data, including how users navigate our site. You can adjust your browser settings to refuse cookies or to alert you when cookies are being used.
We use Google Analytics and may use Google Ads or Meta Ads to better understand user behaviour and deliver more relevant content.
7. Your Rights
You have the right to:
Request access to the personal information we hold about you
Correct your personal details if they’re inaccurate
Request that we delete your information (subject to legal obligations)
Opt out of marketing communications at any time
To exercise these rights, please contact us at sales@isgframes.com.au.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. Please read their privacy policies when visiting them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website means you accept the terms of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or wish to update or access your information, please contact:
ISG Frames
Email: sales@isgframes.com.au
Phone: +61 438 843 590